Taskopru Kilic yolu 4.km
Istiklal cad. No:92 Ciftlikkoy Yalova/TURKEY
Phone: +90 226 357 2343
Whatsapp : +90 533 217 2096
Open Monday – Friday, 8 a.m. – 7:30 p.m. EST
Frequently Asked Questions
Please read our FAQ before sending us a message.
What are the delivery charges for orders from the Online Shop?
Our delivery charges are as follows: Order Amount: Up to €50.000 will be calculated and added to the invoice and over is free.
Which payment methods are accepted in the Online Shop?
Advance Deposit is when your customers put down a deposit (often a % of their total wholesale order) when placing their wholesale orders. They would then pay the remaining order amount once the goods are ready for delivery.
How long will delivery take?
Depends on how many pieces you have ordered and how many different products you have ordered. Our representative will give you information about the delivery date.
How secure is shopping in the Online Shop? Is my data protected?
Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party.
What exactly happens after ordering?
- Once we receive your order submission, we have to authenticate your payment.
- When we are happy that the payment has reflected, you will receive an email letting you know that your order has been processed.
- When your order is ready for shipping, you will receive another email informing you of this.
Do I receive an invoice for my order?
You will receive an invoice and a packing list at delivery of the ordered goods. You will also receive the other documents according to your country like ATR, EUR1, CO ,…
